{"id":600,"date":"2023-07-08T14:50:56","date_gmt":"2023-07-08T12:50:56","guid":{"rendered":"https:\/\/blog.fgo.ro\/?p=600"},"modified":"2024-04-19T11:40:26","modified_gmt":"2024-04-19T09:40:26","slug":"8-reguli-de-facturare-care-sa-consolideze-relatia-cu-clientii-tai","status":"publish","type":"post","link":"https:\/\/www.fgo.ro\/blog\/8-reguli-de-facturare-care-sa-consolideze-relatia-cu-clientii-tai\/","title":{"rendered":"8 reguli de facturare care s\u0103 consolideze rela\u021bia cu clien\u021bii t\u0103i"},"content":{"rendered":"\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"536\" src=\"https:\/\/blog.fgo.ro\/wp-content\/uploads\/2024\/04\/reguli_facturare_online-1024x536.png\" alt=\"\" class=\"wp-image-601\" srcset=\"https:\/\/www.fgo.ro\/blog\/wp-content\/uploads\/2024\/04\/reguli_facturare_online-1024x536.png 1024w, https:\/\/www.fgo.ro\/blog\/wp-content\/uploads\/2024\/04\/reguli_facturare_online-300x157.png 300w, https:\/\/www.fgo.ro\/blog\/wp-content\/uploads\/2024\/04\/reguli_facturare_online-768x402.png 768w, https:\/\/www.fgo.ro\/blog\/wp-content\/uploads\/2024\/04\/reguli_facturare_online.png 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Exist\u0103 situa\u021bii \u00een care \u00eencasarea unei facturi este mai dificil\u0103 dec\u00e2t munca pe care tocmai ai prestat-o. Iar urm\u0103rirea pl\u0103\u021bilor \u00eent\u00e2rziate pare s\u0103 semene mai mult cu jocul de-a \u0219oarecele \u0219i pisica. \u0218tim, astfel de situa\u021bii ne dau \u0219i nou\u0103 b\u0103t\u0103i de cap, v\u0103 dau \u0219i vou\u0103 \u0219i cu siguran\u021b\u0103 nu le putem evita \u00een totalitate. Totu\u0219i, exist\u0103 ceva ce putem noi face, ca mici businessuri pentru a ne \u00eencasa mai rapid facturile?<\/p>\n\n\n\n<p>Ei bine, exist\u0103 c\u00e2teva reguli care te pot ajuta s\u0103 formezi \u0219i s\u0103 \u00eentre\u021bii rela\u021bii eficiente cu clien\u021bii, care s\u0103 conduc\u0103 la \u00eencredere, colabor\u0103ri repetate, recomand\u0103ri \u0219i, evident, pl\u0103\u021bi mai rapide. Po\u021bi \u00eencepe cu c\u00e2teva reguli simple:<\/p>\n\n\n\n<p><strong>Alege o solu\u021bie eficient\u0103 de facturare online<\/strong><\/p>\n\n\n\n<p>\u00cen primul r\u00e2nd, folose\u0219te o solu\u021bie de facturare care s\u0103 te ajute nu doar s\u0103 emi\u021bi facturi, ci s\u0103 le \u0219i gestionezi \u0219i <strong>mai ales s\u0103 po\u021bi transmite cu u\u0219urin\u021b\u0103 e-facturile la ANAF<\/strong>. Astfel po\u021bi salva timp \u0219i vei evita nepl\u0103ceri de ordin organizatoric, cum ar fi pierderea facturilor sau chitan\u021belor.<\/p>\n\n\n\n<p>Asigur\u0103-te c\u0103 solu\u021bia de facturare online \u00ee\u021bi permite s\u0103 \u00ee\u021bi personalizezi facturile astfel \u00eenc\u00e2t s\u0103 ias\u0103 \u00een eviden\u021b\u0103, cum ar fi posibilitatea de a ad\u0103uga logo-ul, de a shimba culorile, fontul sau de a insera o urare de s\u0103rb\u0103tori. Dac\u0103 arunci o privire pe c\u00e2teva facturi pe care le prime\u0219ti, \u00ee\u0163i vei da seama c\u0103 majoritatea au un stil anost \u0219i deloc personalizat. Iar pu\u021bin\u0103 aten\u021bie la design, cu siguran\u021b\u0103 nu trece neobservat\u0103.<\/p>\n\n\n<h4><a title=\"Creeaz\u0103 cont FGO\" href=\"https:\/\/www.fgo.ro\/inregistrare\/?s=blog\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"margin-left: 5px; font-weight: normal; background: #f47e00; border-color: #f47e00; color: #fff; display: inline-block; padding: 6px 12px; margin-bottom: 0; font-size: 18px; line-height: 1.42857143; text-align: center; white-space: nowrap; vertical-align: middle; border: 1px solid transparent; border-radius: 4px;\">EMITE FACTURI PERSONALIZATE CU FGO<\/span><\/a><\/h4>\n\n\n<p><strong>Noteaz\u0103 clar termenii \u0219i listeaz\u0103 serviciile<\/strong><\/p>\n\n\n\n<p>O factur\u0103 NU ar trebui s\u0103 con\u021bin\u0103 niciodat\u0103 surprize pentru clien\u021bii t\u0103i. Cu alte cuvinte, atunci c\u00e2nd o factur\u0103 ajunge \u00een inboxul clientului, ar trebui s\u0103 con\u021bin\u0103 suma de plat\u0103, cum, c\u00e2nd ar trebui s\u0103 fie pl\u0103tit\u0103 \u0219i serviciile efectuate \/ ore lucrate \/ produse livrate, a\u0219a cum au fost stabilite \u00een timpul procesului de negociere sau conform pre\u021bului comunicat \u00een momentul achizi\u021biei.<\/p>\n\n\n\n<p>Atunci c\u00e2nd o factur\u0103 con\u021bine surprize, cum ar fi costuri ascunse, clientul va fi mai retincent \u00een efectuarea pl\u0103\u021bii, iar \u00eencrederea, \u00een mod clar, va fi zdruncinat\u0103.<\/p>\n\n\n\n<p><strong>Creeaz\u0103 reguli \u0219i respect\u0103-le<\/strong><\/p>\n\n\n\n<p>Creeaz\u0103 un set de reguli \u0219i nu te abate de la ele. De exemplu, dac\u0103 ai emis o factur\u0103 cu \u201dtermen de plat\u0103 de 30 de zile\u201d, nu o emite pe urm\u0103toarea cu \u201dplat\u0103 la primire\u201d pentru c\u0103 nu vei genera altceva dec\u00e2t confuzie. Dac\u0103 este neap\u0103rat necesar s\u0103 faci o modificare \u00een modalitatea de facturare, anun\u021b\u0103 clientul \u00eenainte. A\u0219a vei da dovad\u0103 de profesionalism \u0219i aten\u021bie fa\u021b\u0103 de oamenii cu care colaborezi.<\/p>\n\n\n\n<p><strong>Ofer\u0103 datele de contact<\/strong><\/p>\n\n\n\n<p>Indiferent c\u0103 trimi\u021bi o factur\u0103 unui client cu care colaborezi pentru prima oar\u0103 sau unuia cu care colaborezi de 10 ani, furnizeaz\u0103 datele de contact. Este o modalitate simpl\u0103 prin care clientul poate ajunge la tine, \u00een cazul \u00een care \u00eent\u00e2mpin\u0103 o problem\u0103 cu factura.<\/p>\n\n\n\n<p>O factur\u0103 ar trebui s\u0103 con\u021bin\u0103 \u00eentotdeauna cel pu\u0163in numele companiei, num\u0103rul de telefon, adresa \u0219i e-mailul.<\/p>\n\n\n\n<p><strong>Asigur\u0103 o modalitate de plat\u0103 facil\u0103<\/strong><\/p>\n\n\n\n<p>Atunci cand alegi metodele de plata pe care le pui la dispozi\u021bia clien\u021bilor t\u0103i, trebuie s\u0103 iei \u00een calcul o serie de aspecte:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>comoditatea \u0219i u\u0219urin\u021ba cu care clien\u021bii pot pl\u0103ti<\/li>\n\n\n\n<li>timpul \u00een care banii ajung la tine (num\u0103r de ore, zile)<\/li>\n\n\n\n<li>comisioanele pl\u0103tite de tine sau clien\u021bii t\u0103i<\/li>\n<\/ul>\n\n\n\n<p>Trebuie s\u0103 \u021bii cont \u0219i de faptul c\u0103, \u00een prezent, procentul celor care opteaz\u0103 s\u0103 pl\u0103teasc\u0103 online este \u00een cre\u0219tere, aceast\u0103 metoda de plat\u0103 fiind din ce \u00een ce mai folosit\u0103. \u00cen 2017 \u00eentre 12-14% dintre rom\u00e2ni au ales s\u0103 pl\u0103teasc\u0103 online, valoarea tranzac\u021biilor ridic\u00e2ndu-se la 1,1 miliarde de euro. Avantajele ei sunt at\u00e2t de partea clien\u021bilor t\u0103i, c\u00e2t \u0219i a ta. Pentru clien\u021bi este mult mai u\u0219or s\u0103 efectueze o plat\u0103 online, dec\u00e2t s\u0103 se deplaseze, de exemplu, la po\u0219t\u0103. Astfel cresc \u0219ansele de a efectua plata mai rapid, iar banii intr\u0103 direct \u00een contul t\u0103u.<\/p>\n\n\n\n<p>a efectua plata mai rapid, iar banii intr\u0103 direct \u00een contul t\u0103u.<br>\u00cen FGO Premium po\u021bi conecta contul t\u0103u mobilPay pentru a \u00eencasa online facturile emise \u00een FGO. Astfel po\u021bi afi\u0219a linkului de plata online pe factur\u0103. \u00cen plus, FGO poate procesa automat extrasele bancare \u0219i astfel \u0219tii exact care facturi au fost \u00eencasate \u0219i care nu.<\/p>\n\n\n\n<p><strong>Spune \u201dte rog\u201d \u0219i \u201dmul\u021bumesc\u201d<\/strong><\/p>\n\n\n\n<p>S-a constatat c\u0103 facturile care con\u021bin o simpl\u0103 formul\u0103 de tipul \u201cv\u0103 rug\u0103m s\u0103 achita\u021bi factura dvs. \u00een termen de\u201d sau \u201cv\u0103 mul\u021bumesc pentru colaborare\u201d, cre\u0219te procentul facturilor pl\u0103tite la timp cu 5%.<\/p>\n\n\n\n<p>Se spune, de asemenea, c\u0103 polite\u021bea ajut\u0103 la stabilirea \u0219i consolidarea rela\u021biilor. Iar atunci c\u00e2nd vei avea o rela\u021bie solid\u0103 cu un client, el va fi dispus s\u0103 pl\u0103teasc\u0103 rapid.<\/p>\n\n\n\n<p>\u00cen FGO Premium po\u021bi personaliza con\u021binutul emailurilor pe care le transmi\u021bi atunci c\u00e2nd trimi\u021bi factura c\u0103tre client sau atunci c\u00e2nd trimi\u021bi o informare despre scaden\u0163\u0103. <a href=\"https:\/sources.fgo.ro\/FGO.EmailSetarePersonalizare.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Descarc\u0103 ghid PDF<\/a><\/p>\n\n\n\n<p><strong>Cere plat\u0103 \u00een avans pentru proiecte mai mari<\/strong><\/p>\n\n\n\n<p>Ai un client care dore\u0219te s\u0103 lucrezi la un proiect amplu, care \u00ee\u021bi va lua mult timp? Nu ezita s\u0103-i ceri o parte din plat\u0103 \u00een avans. Po\u021bi cere 10% sau chiar 50% din valoarea proiectului.<\/p>\n\n\n\n<p><strong>Notific\u0103 \u00eent\u00e2rzierile de plat\u0103 \u00eentr-un mod politicos<\/strong><\/p>\n\n\n\n<p>Atunci c\u00e2nd un client nu \u00ee\u0219i respect\u0103 angajamentele de plat\u0103 este datoria ta s\u0103-i reaminte\u0219ti. Acord\u0103 aten\u021bie, \u00eens\u0103, la forma mesajului pe care \u00eel trimi\u021bi. Nu uita c\u0103 polite\u021bea \u00ee\u021bi asigur\u0103 rela\u021bii str\u00e2nse, pe termen lung.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Exist\u0103 situa\u021bii \u00een care \u00eencasarea unei facturi este mai dificil\u0103 dec\u00e2t munca pe care tocmai ai prestat-o. Iar urm\u0103rirea pl\u0103\u021bilor \u00eent\u00e2rziate pare s\u0103 semene mai mult cu jocul de-a \u0219oarecele \u0219i pisica. \u0218tim, astfel de situa\u021bii ne dau \u0219i nou\u0103 b\u0103t\u0103i de cap, v\u0103 dau \u0219i vou\u0103 \u0219i cu siguran\u021b\u0103 nu le putem evita \u00een [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":601,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[14],"tags":[26],"class_list":["post-600","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-facturare","tag-facturare"],"jetpack_featured_media_url":"https:\/\/www.fgo.ro\/blog\/wp-content\/uploads\/2024\/04\/reguli_facturare_online.png","_links":{"self":[{"href":"https:\/\/www.fgo.ro\/blog\/wp-json\/wp\/v2\/posts\/600","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.fgo.ro\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.fgo.ro\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.fgo.ro\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.fgo.ro\/blog\/wp-json\/wp\/v2\/comments?post=600"}],"version-history":[{"count":1,"href":"https:\/\/www.fgo.ro\/blog\/wp-json\/wp\/v2\/posts\/600\/revisions"}],"predecessor-version":[{"id":602,"href":"https:\/\/www.fgo.ro\/blog\/wp-json\/wp\/v2\/posts\/600\/revisions\/602"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.fgo.ro\/blog\/wp-json\/wp\/v2\/media\/601"}],"wp:attachment":[{"href":"https:\/\/www.fgo.ro\/blog\/wp-json\/wp\/v2\/media?parent=600"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.fgo.ro\/blog\/wp-json\/wp\/v2\/categories?post=600"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.fgo.ro\/blog\/wp-json\/wp\/v2\/tags?post=600"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}